What Glam Repairs is
Glam Repairs provides online skin consultations. You complete a questionnaire, send us photographs, a qualified aesthetics professional reviews them, and you receive a written assessment with a suggested routine. Glam Repairs is a cosmetic guidance service. It is not a medical service. We do not diagnose conditions, prescribe medication, or provide treatment. Our assessments are not a substitute for consulting a doctor or dermatologist. If you have a skin condition that is painful, spreading, bleeding, rapidly changing, or otherwise concerning, please see a medical professional. Where a practitioner believes your concern needs medical attention rather than cosmetic guidance, they will tell you so and we will not proceed with a routine. Where we have not started work, we refund in full.
Who can use the service
You must be 18 or older to use Glam Repairs. By submitting an assessment you confirm that you are, that the information you give us is accurate to the best of your knowledge, and that the photographs you send are of yourself.
Your account
You may create an account to see your consultation history, track progress and book appointments.
- You are responsible for keeping your login details secure and for activity that happens under your account.
- Tell us immediately if you believe someone else has accessed it.
- We may suspend or close an account that is used to breach these terms.
- You can close your account at any time by emailing us.
Photographs
We will tell you how to send your photographs when you book. You may be able to upload them directly to us, or send them through a messaging or email service.
- Where you upload photographs directly to us, they are held on our own systems and covered entirely by our Privacy Policy.
- Where you send photographs through a third-party messaging or email service, a copy will remain in your own account on that service until you delete it. We can delete our copy; we cannot delete yours. That service is governed by its own terms and privacy policy, not ours.
- If you would prefer not to use a third-party service, tell us and we will arrange for you to send your photographs directly to us.
How we handle photographs is set out in our Privacy Policy.
Plans and payment
We offer three plans. Skin Starter is complimentary. Skin Clarity and Skin Transform are paid. Paid plans are charged as a single one-time fee. They are not subscriptions and do not renew automatically.
- Prices are shown in Pakistani Rupees and include any applicable taxes unless stated otherwise.
- We will give you payment instructions when you book. Your consultation begins once we have confirmed payment and received your completed questionnaire and usable photographs.
- Only send payment using the details we give you directly through an official Glam Repairs channel. We will never ask you to send payment to a different account or number than the one in your official confirmation, and we will never ask for payment through an unexpected channel. If anything looks unusual, stop and contact us at glamrepairs@gmail.com before sending anything.
- We may change our prices at any time, but the price you were shown at purchase is the price that applies to you.
Notifications
We will send you messages about your own consultation — payment confirmations, appointment reminders, requests for better photographs, and delivery of your report — by email, by messaging service, or in your account. These are service messages, not marketing, and you will receive them as part of using the service. Marketing is separate and requires your opt-in.
Delivery
Skin Clarity assessments are delivered within 24 hours of confirmed payment and receipt of your completed questionnaire and usable photographs. Skin Transform assessments are delivered within 24 hours with priority review. Reports are sent to the email address you provide, and are available in your account if you have one. It is your responsibility to give us a working address and to check your spam folder. If your photographs are unusable — too dark, blurred, filtered, or not showing the area of concern — we will ask you to retake them. The delivery window restarts when we receive usable photographs.
Appointments and video consultations
Where we offer appointments with a practitioner, including video consultations:
- Appointments are for a scheduled time with a designated practitioner.
- Please give us reasonable notice if you need to cancel or reschedule so the slot can be reused.
- If we cancel and cannot offer a suitable alternative, we refund that appointment in full.
- A video consultation remains cosmetic guidance. It is not a medical appointment, and no diagnosis is given.
- We do not record consultations unless you agree in advance in writing.
Revisions and refunds
If your assessment does not address what you asked about, tell us within 14 days of delivery and we will revise it at no cost. We would rather fix an assessment than leave you without a routine you trust. Because each assessment is prepared individually by a practitioner, we are generally unable to refund a report once it has been delivered. If we have not yet started work on your assessment, you may cancel for a full refund. If we are unable to complete your assessment for any reason, we will refund you in full.
What we recommend
We recommend ingredient categories and product types — for example a niacinamide serum or a ceramide-based moisturiser. We do not recommend specific brands and we do not receive commission, payment or incentives from any brand. If that ever changes, we will disclose it clearly. You are free to buy whichever products fit your budget and availability.
Results, and their limits
Skin responds differently from person to person. We cannot and do not guarantee any particular outcome, timeline or result. Any timeframes given in your report are estimates based on typical responses, not promises. Results depend on consistency, product availability, your individual skin, and factors outside our control.
Your responsibilities
- Give us accurate information, including any allergies, sensitivities or reactions you have had.
- Tell us about medication or treatments that may affect your skin.
- Patch test any new product before applying it fully, as advised in your report.
- Introduce active ingredients gradually, as instructed.
- Stop using a product and seek medical advice if you experience a significant reaction.
We rely on the accuracy of what you tell us. We are not responsible for guidance based on information that was incomplete or incorrect.
For practitioners
If you provide consultations through Glam Repairs, additional terms apply.
- You must give us accurate professional information, and provide your qualifications, certificates and registration details for verification. We may decline or end a working relationship where these cannot be verified.
- You confirm you are entitled to practise in the manner described, and that your qualifications are genuine and current.
- Your name, professional title, credentials and photograph will be published on a public profile page.
- You must keep client information confidential and use it only to prepare that client's assessment.
- You must escalate to medical referral, rather than provide cosmetic guidance, where a client's presentation calls for it.
- You must tell us promptly if your professional standing changes.
Liability
To the fullest extent permitted by law, Glam Repairs is not liable for indirect or consequential loss arising from your use of the service. Our total liability to you will not exceed the amount you paid for the assessment in question. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Your content and our content
You keep ownership of the photographs and information you send us. You grant us a limited permission to use them solely to prepare and deliver your assessment, as set out in our Privacy Policy. Your report is prepared for you personally. You may keep and use it for your own purposes. Please do not republish or resell it. The website, its content and its branding remain our property.
Suspending access
We may decline or discontinue service if information is knowingly false, if photographs are not of the person submitting them, if a request falls outside cosmetic guidance and needs medical care, or if someone is abusive toward our practitioners. Where we decline before starting work, we refund in full.
Mobile applications
If we release iOS or Android applications, these terms will apply to them, together with any additional app store terms. We will update this page before any app launches.
Changes and governing law
We may update these terms. The version published when you purchase is the version that applies to your assessment. Material changes will be signalled by the date at the top of this page. These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute. Questions about these terms can be sent to glamrepairs@gmail.com.